Claim Submission Process:

1. In the unlikely event that you experience challenges with a unit purchased please contact the Sales numbers provided in the contact section during working hours 8:30AM-7:00PM
2.  If challenges cannot be resolved remotely the client will be required to bring unit(s) to the shop for assistance
3. Clients outside Nairobi may take their unit(s) to the nearest Wells Fargo courier office and have the unit shipped within 
4. In the case of laptops, Courtesy units may be provided for un-interrupted work during diagnosis and repair.
5. No unit will be received for warranty minus the Warranty Card

Claim Verification and Evaluation:

1. All our laptops come with a warranty seal, units brought for warranty minus such a seal will not be accepted. For clarity, please request the Sales person to show you how it looks like.

Warranty Coverage/Scope:

a) Defective units beyond the exchange period will be received and processed under a Job card according to specific product T&Cs. 

b) Please Refer to section for warranty/exchange details of specific product category(s)

c) Any of our warranties do not cover Physical Damage, Liquid Damage, Faults caused by electrical surges as evidenced by burnt chips/ICs on diagnosis